To approve an AI agent action by text message, you connect the agent to TextAlerts.ai, which texts you only when the agent hits a point that needs a human decision — then you reply approve (or reject, assign, snooze, or escalate) and the action is routed back to the system that asked. The SMS becomes the human-in-the-loop approval channel for your agents, so an autonomous agent can keep working but a human stays in control of the decisions that matter.
The approval loop, step by step
- Connect your agent — Point your autonomous agent (Kane, Midas, HAMR, MiniCFO, or your own) at TextAlerts.ai. Every signal it produces is ingested into one command layer.
- Let it score the signal — TextAlerts.ai scores each event for urgency and whether a human decision is actually required, rejecting the noise — typically more than 90% of inbound notifications.
- Get texted only when you're in the loop — When an agent action genuinely needs sign-off, you get one concise SMS with context and a next-best action — not a notification firehose.
- Reply to approve (or reject, assign, snooze, escalate) — Reply with a number or command. The mapped action is routed back to the originating system, so approving runs the action and rejecting stops it.
- Everything lands in the audit ledger — Every alert and every reply is written to a full audit ledger, so each agent action has a record of who approved it and when.
The reply commands
Each alert offers a subset of these, depending on the rule. You reply with a number or the command itself:
- approve — proceed with the recommended agent action.
- reject — decline; nothing happens.
- assign — hand the decision off to a teammate.
- snooze — defer and re-alert later.
- escalate — push to a higher-priority channel or person.
- custom — trigger a workflow you've defined.
How this differs from alerting and SMS tools
TextAlerts.ai is an approval / human-in-the-loop layer, not an incident escalation tool and not raw SMS plumbing. Incident tools like PagerDuty and ilert are built to wake an on-call human for a failing service; SMS APIs like Twilio and SignalWire are the transport you would build on top of. TextAlerts.ai sits above both: it decides when an agent action needs a human, and maps your reply back to the action.